Frequently Asked Questions
Below is a list of the most asked questions on this site. Question not answered here? No problem! Contact us to let us know how we can be of help.
What platform do you design for?
Currently, we only design for the WordPress content management system (CMS).
What services do you offer?
We offer WordPress branding, WordPress website design and WordPress maintenance services at an affordable rate. WordPress branding includes personal blog logos, business logos, brand guidelines, book cover design for both print and ebook and other book graphics, as well as blogger rate kits. For WordPress website design, we offer packages for personal blogs, informational business websites, e-commerce websites and ThemeForest premium theme set-ups. Lastly, for WordPress maintenance, our services include monthly site maintenance, site migration to WordPress and site clean up for hacked sites.
Do the WordPress themes you design work for WordPress.com-hosted blogs?
You cannot use our WordPress themes on a WordPress.com blog. Custom WordPress themes will only work on self-hosted WordPress installations (the platform is downloadable for free from WordPress.org). As for help in transferring from WordPress.com to WordPress.org, see our WordPress maintenance services page for more info.
Which hosting company do you recommend for self-hosted WordPress blogs?
How much do I need to pay up front?
For website designs, we require a 50% down payment before we start a project together. The rest of the balance is to be settled before we install the approved and final website design to your live site. For branding and maintenance, we require full payment upfront.
What forms of payment do you accept?
Currently, we only accept payments through PayPal and direct local bank deposits (UnionBank and BDO).
How long before I can use the theme I ordered from you?
Personal WordPress and informational business WordPress themes take around one week to make and install on the live site. E-commerce website designs take a bit longer, around 2-3 weeks, largely depending on the speed of email exchange for feedbacks and revisions. Premium theme set-ups take about 3-5 days.
Can I see my theme while you are working on it?
Yes, of course. In fact, we insist that you take a peek at our progress while we’re working on your theme, as your input is valuable to us. We have WordPress test blogs which we will give you access to once we have started coding the theme.
Is installation of my web design order free of charge?
Yes, all website design orders come with a free installation.
What if I want to install the theme myself, will you charge me less?
Unfortunately, we wouldn’t. We would like to personally install the theme ourselves so we can make the necessary adjustments when the codes are uploaded to your blog. Should you insist on installing the codes yourself, we cannot guarantee you that it will act the same as when it was on the test blog. Any call for installation assistance after we hand over the codes will be charged a fee of $50 per hour.
Will I need to provide my log-in details?
Yes, we will ask for your log-in details for purposes of installation after the theme has passed your final approval. We usually require your WordPress dashboard login and access to your FTP/cPanel. We strongly advise clients to change their password to something temporary before giving it to us. You can change it back once we’re done with the installation. You can read more about our confidentiality policy at our Terms of Service page.
What if I messed up the theme I bought from you? Will you help me with it?
Of course. But only for minor changes and if it is still within one week from installation of the theme. Unfortunately, we cannot promise to help you with a radically altered theme you ordered from us, or if more than a week has passed since theme installation, so you should always back up your template before making any changes to it.
I cannot afford custom WordPress themes right now. Do you have a more affordable WordPress theme option?
As of now, we are overhauling our premade WordPress themes to follow the latest standard web conventions. Please follow us on our social media accounts to get updates on when we will offer one of a kind premade WordPress designs again.
Where do you get your stock photos?
We usually get our stock photos from Unsplash. For premium stock images, we like to use Adobe Stock and iStockPhoto.
Do you offer phone support?
While we appreciate that some people prefer to talk over the phone, we have proven from previous projects that requests are much easier to handle by email, as it enable us to capture all pertinent information, resulting to more efficient work.